Shipping policy

Shipping Policy

Craving Retro

Last updated: [Insert date]

Thank you for shopping with Craving Retro ♡

Each piece is carefully packed with love from Melbourne, Australia.

Because we sell one-of-a-kind vintage and pre-loved items, we aim to ship orders quickly and safely so your special find reaches you as soon as possible.

Processing Times

Orders are processed within 2–5 business days.

This includes:

• quality checking

• folding/steaming

• protective packaging

• label creation

Orders placed on weekends or public holidays will be processed the next business day.

During busy periods (drops, sales, markets, live shows, or holidays), processing times may be slightly longer.

Domestic Shipping (Australia)

We ship Australia-wide using trusted postal carriers.

Estimated delivery times:

• Metro areas: 2–6 business days

• Regional areas: 4–10 business days

Tracking is provided for all parcels.

Shipping costs are calculated at checkout based on parcel size and weight.

International Shipping

We ship worldwide 🌍

Delivery times vary by country:

• Standard: 7–21+ business days

Customers are responsible for:

• customs fees

• import taxes

• duties

Craving Retro is not responsible for delays caused by customs or international carriers.

Tracking

Once your order is shipped, you will receive a tracking number by email.

Please allow up to 24 hours for tracking updates to appear.

Incorrect Address

Customers must ensure their shipping address is correct at checkout.

We are not responsible for:

• parcels sent to incorrect addresses

• returned-to-sender packages

• lost deliveries due to customer error

If a parcel is returned, additional shipping fees may apply to resend it.

Lost or Delayed Parcels

Once parcels are handed to the courier, delivery is outside our control.

If your parcel is delayed:

Check tracking first
Contact the courier
Then contact us if further help is needed

We will always do our best to assist, but we cannot guarantee carrier timelines.

Damaged Parcels

If your order arrives damaged:

• contact us within 48 hours

• include photos of the packaging and item

We’ll help resolve the issue as quickly as possible.

Combined Orders

If multiple items are purchased together, we may combine shipping into one parcel where possible to reduce waste and packaging.

Packaging

We aim to use:

• protective packaging

• reusable or recyclable materials when possible

• minimal waste

Because we care about sustainability ♻️

Questions?

Need help with your order?

Email: athk@me.com

Instagram: @cravingretro

We’re always happy to help